Circle — Support

For the Circle mobile app

Circle puts three of Circle Pro Audio's internal tools behind one sign-in: Circle of Tasks, Circle of Sales and Circulate. Sign in once with your work Google account and all three open without asking again.

Who can use it

Circle is for Circle Pro Audio staff. It only accepts Google accounts on the circleproaudio.com domain — a personal Gmail address will be refused at sign-in. If you work here and cannot get in, email us and we will check your account.

Common questions

"Only @circleproaudio.com accounts can sign in"

You have picked the wrong Google account. Tap your name, sign out, and choose your work account. If your phone only has a personal account signed in, add the work one in your phone's Google settings first.

A tile does not open, or says it cannot reach the app

Usually a connection problem — check you are on a network with internet access and try again. If one tile fails while the others work, that system may be briefly down; email us and we will look.

"Your sign-in expired"

Sign-ins are short-lived by design. Sign in again and carry on. If it keeps happening, sign out fully from the account screen and back in.

The scanner will not open

Circle needs camera access to read the QR codes on job cards and barcodes on stock. If you declined it, turn it back on:

• iPhone — Settings → Circle → Camera
• Android — Settings → Apps → Circle → Permissions → Camera

The camera is only ever used while the scanner is open, and images never leave your phone.

I scanned something and nothing happened

Circle only opens codes it recognises — a job card QR or a stock barcode. A code from somewhere else will be reported as not matching anything, which is deliberate: the app will not open an unknown link inside a signed-in session.

I am not getting notifications

Check notifications are allowed for Circle in your phone's settings, then sign out and back in so the device re-registers.

Turning the Face ID lock off

Tap your name in the top right, then switch off "Require Face ID / fingerprint to open Circle". It is on by default because the app reaches the company's order and stock systems.

Signing out

Tap your name in the top right, then Sign out. This clears the stored profile from the phone.

Deleting your data

Email info@circleproaudio.com and we will tell you what we hold, correct it, or delete what we are not obliged to keep as a business record. See the privacy policy for the detail.

Requirements

• iPhone — iOS 16.0 or later.
• An internet connection. Circle works against live company systems and has no offline mode.
• A circleproaudio.com Google account.

Contact